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User Agreement & Trade Protocols

Terms & Conditions

Effective Date: August 2026 • Travel Trade Matrix (TTM)

1. Acceptance of Terms

By creating an account, accessing the B2B Directory, or posting on the B2B Leads Board, you agree to comply with and be bound by these Terms of Service. If you are registering on behalf of a company, travel agency, DMC, or enterprise, you warrant that you hold the legal authority to bind that entity.

2. Professional B2B Eligibility & Verification

Travel Trade Matrix is exclusively designed for bona fide travel professionals. Users must provide authentic operational details, registered business names, and genuine WhatsApp contact numbers. Accounts found publishing fake B2B rates, spamming trade leads, or impersonating existing travel entities are subject to immediate suspension without notice.

3. Billing via Adzmode & Strict No-Refund Policy

All membership subscriptions (Gold and Platinum annual upgrades) are commercially fulfilled and processed by our authorized entity, Adzmode.

⚠️ Strict No-Refund Policy on Membership Upgrades Travel Trade Matrix provides full, unrestricted access to foundational features (including basic directory listings, profile search, and standard lead access) on the complimentary Growth Tier. Upgrades to Gold and Platinum tiers unlock instant quota increases, verified badge privileges, and priority ranking. Because platform features are evaluated prior to purchase and digital benefits activate immediately, all membership fees are strictly non-refundable and non-transferable.

4. B2B Leads Board & Quotation Conduct

The Live B2B Requirement Board is provided as an open exchange for verified requirements and quotes. Travel Trade Matrix acts strictly as an intermediary connectivity platform. We do not guarantee the solvency of buyers or the commercial performance of quotation providers. Members are required to exercise standard trade due diligence prior to extending credit lines or issuing advance booking payments.

5. Intellectual Property & Digital Trade Cards

Travel Trade Matrix and its associated trademarks, UI frameworks, codebases, and brand logos are the exclusive intellectual property of the platform. Members retain ownership of their uploaded company logos and inventory media while granting TTM a worldwide license to display them within directory feeds, digital trade cards, and search results.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Travel Trade Matrix and Adzmode shall not be liable for indirect, incidental, punitive, or consequential commercial damages arising from business transactions, flight schedule cancellations, hotel booking discrepancies, or DMC defaults arranged between platform members.

7. Grievance & Commercial Inquiries

For formal trade notices, membership account verifications, or operational support, reach our team at:

📧 Support & Grievance: info@traveltradematrix.com
📞 Official Helpline: +91 99990 30186
🛡️ Data Privacy Desk: data@traveltradematrix.com